Support Policy
Support is available Monday–Friday, 09 : 00 – 18 : 00 (GMT +6) via our ticket desk only.
Included
- General usage guidance
- Licensing issues
- Bug verification (where reproducible)
Excluded
- Installation or server configuration
- Custom code or design changes
- Compatibility fixes with third‑party plugins or themes
- WooCommerce/Digital delivery setup outside the purchased item
Before opening a ticket, please consult the documentation and FAQs.